At Evra, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emotional support application and services.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide to us, including:
- Account information (name, email address, phone number)
- Conversation data and messages you send through the app
- Voice recordings when you use voice features
- Mood and emotional state information
- Profile information and preferences
1.2 Automatically Collected Information
When you use our services, we automatically collect certain information, including:
- Device information (device type, operating system, unique device identifiers)
- Usage data (features used, time spent, interaction patterns)
- Log data (IP address, access times, browser type)
- Location data (if you grant permission)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your requests and deliver personalized emotional support
- Analyze usage patterns to enhance user experience
- Send you important updates and notifications
- Detect, prevent, and address technical issues
- Comply with legal obligations
3. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our services
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission to share
5. Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
To exercise these rights, please contact us using the information provided below.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@evra.live
Website: evra.live